The New England Highway has proven to be quicker than the 'information superhighway' for a local businessman, who was forced to drive 1100 km to deliver two gigabytes of data.
Subscribe now for unlimited access.
or signup to continue reading
Tamworth IT consultant Paul Adnett has "been working on the biggest project of my life" over recent months, although recent issues with his Telstra NBN connection almost cost him dearly.
"I tried to upload a two gigabyte file three times last week," he said.
"It should have taken an hour but it was taking 12, and then dropping out before it was even complete.
"I had to get the data to a Gold Coast client's online server by the weekend and couldn't do it remotely, so cut my losses, put it on a USB disc and drove it myself."
Read more:
Mr Adnett believes he is not the only Moore Creek resident that has been having issues since a "problem" was reported with the fixed wireless service in the region on January 19.
Since then Mr Adnett, who pays for a minimum 25mbps connection and works from home, has only been able to record download speeds of 5.58Mbps, and an upload speed of just 0.54Mbps.
"I am on the back-up 4G service but because we don't have good phone service it is slow as well," Mr Adnett said.
"Just this week I have been told that the issue has been escalated to the NBN Co - but why has it taken a month - now I have to start the process again."
Meanwhile Mr Adnett's client, Nyman's Smash Repairs director, Rick Vines has all but given up trying to connect to his Telstra NBN service after 14 months of ongoing issues, and no hint of a resolution.
The business has 11 computers on the network, and have also had to rely on one 4G back-up system since January last year.
"The fixed line NBN connection was dropping out between 20 and 50 times a day," Mr Vines said.
"The 3G works - it is a bit slower and still drops out a bit - but the fact of the matter is that we have been paying for the fixed line NBN for 14 months, and haven't had it.
"It is inconvenient, and does cost us money, although the biggest issue is that a mistake has been made and nothing done to rectify it."
The Leader did contact Telstra on Monday, however they failed to respond to specific issues in a statement, although did "escalate" both issues.
"In the vast majority of cases, Telstra customers across Australia have a positive experience when moving their services to the NBN," the statement said.
NBN Co is investigating both issues.
